BACCA

Once your order has been shipped, you will receive an email containing your tracking information.

INTERNATIONAL ORDERS

We offer complimentary shipping with DHL Express. Shipping timeframes and prices are calculated at checkout.

If you choose to pay duties and taxes online it is calculated at check out based on your shipping address and the value of your order. This price is the guaranteed and no additional costs will be due upon delivery. Duties and taxes are non-refundable.

INTERNATIONAL RETURNS

We hope that you are more than happy with your purchase from gulhurgel.com If for any reason you are not fully satisfied with your order you may simply return your item for a refund*.

The returned item(s) should be unworn and in perfect condition with all the GÜL HÜRGEL garment tags still attached.

Unfortunately we are unable to accept returns for Jewelry.

Please note items that are damaged, soiled or label-less will not be accepted and instead will be returned back to the customer.

Items accepted for a refund within 21 days of receipt and sale items returned within 14 days of receipt. Bespoke and Made To Order styles are not applicable for a refund or an exchange.

Please note, that the customer is responsible for any customs charges or import VAT incurred when returning item. If goods are held by customs due to shipment errors it will not be possible for us to process a refund.

To initiate an international return please fill in RETURN, CANCELLATION AND CUSTOMER SUPPORT FORMAT and we will contact you within 48 hours.

EXCHANGES

Unfortunately we do not offer exchanges however, if you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.