Refund policy
WE DO NOT ACCEPT RETURN&EXCHANGE FOR RESORT 2024 COLLECTION.
Unfortunately we do not offer exchanges however, if you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Every product you buy is under the guarantee of the manufacturer.
You can return the product you have purchased without /destroying//breaking the packaging, without using the product, within 21 days from the date of delivery as you received it. Return the product with the product invoice, a petition containing your order number or a return form. All return costs including shipments VAT&fees are deducted from customer’s credit card during refund process.
Open and check the packages that you think were damaged during shipping in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received
Returns of products that have been opened, used, destroyed, etc. are not accepted.
The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the goods due to use
In case the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the moment it reaches us. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.
In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
For malfunctions that may occur after the product reaches the customer, authorized services of the manufacturer should be consulted.
For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.
EXCHANGES
Unfortunately we do not offer exchanges however, if you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.